Refund policy

Return Policy

1. General Information

We sell print-on-demand merchandise produced after an order is placed. Please read the sections below carefully, as return rights differ depending on your location.

All return requests must be initiated via our “Contact Us” form.
Returns sent without prior approval will not be accepted.

When contacting us regarding a return, please:

  • Select “Return request” as the reason for contact

  • Include your order number in the subject line or message

2. Customers Within the European Union (EU)

14-Day Right of Withdrawal

If your order is shipped to an address within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the item.

Conditions for Returns (EU)

  • Items must be returned unused, unwashed, and in original condition, with tags attached.

  • You may inspect and try on the item, but handling beyond what is necessary to assess fit and quality may result in a deduction for diminished value, as permitted by EU consumer law.

  • The customer is responsible for return shipping costs.

  • Return instructions and the return address will be provided after the return request has been approved.

Refunds (EU)

  • Refunds are issued to the original payment method.

  • Refunds will be processed within 14 days of us receiving the returned item.

  • Original shipping costs are not refunded.

  • Any deduction will reflect only actual loss of value caused by handling beyond normal inspection.

3. Customers Outside the European Union (Including USA & Global)

All Sales Final

For customers outside the European Union, all sales are final, except in cases where the item is defective, damaged, or incorrect.

We do not accept returns or exchanges for:

  • Incorrect size selection

  • Changed mind

  • Fit or style preferences

Please review size charts and product descriptions carefully before placing your order.

4. Defective, Damaged, or Incorrect Items (All Regions)

If your item arrives defective, damaged, or incorrect, please contact us via the Contact Us form within 7 days of delivery.

When submitting your request:

  • Select “Defective or incorrect item” as the reason for contact

  • Include your order number

  • Attach clear photos showing the issue

If approved, we will offer a replacement or refund at no additional cost.

5. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Items marked as final sale

  • Products that show signs of use, washing, or damage caused after delivery

  • Personalized or customized products (such as name prints or customer-provided designs)

6. Exchanges

We do not offer direct exchanges, this applies to incorrectly ordered sizes and designs.

If an EU return is approved, the original item must be returned first. A new order may then be placed separately.

7. Refund Processing Time

Once approved, refunds are issued to the original payment method. Processing times may vary depending on your payment provider.